Refund Policy

Product Subscriptions

We want you to be completely satisfied with our products. Our refund policy for software subscriptions is as follows:

• Free Trial Period: All products include a free trial period during which you can cancel without any charges.
• Within 7 Days: If you're not satisfied with your subscription within the first 7 days of paid service, contact us for a full refund.
• After 7 Days: Subscriptions are non-refundable after the first 7 days. However, you can cancel at any time to prevent future charges.
• Cancellation: When you cancel, you retain access to the service until the end of your current billing period.

Donations

Important: All donations to Project Paco Foundation are non-refundable.

Donations are considered final once processed. These contributions directly support educational programs and youth development initiatives. Tax receipts are provided for all donations where applicable.

If you have concerns about a donation transaction, please contact us immediately, and we will work with you to resolve the issue.

How to Request a Refund

To request a refund for an eligible product subscription:

1. Contact us through the contact form on this website
2. Include your account email and subscription details
3. Explain the reason for your refund request
4. Allow up to 5-7 business days for processing

Approved refunds will be processed to the original payment method within 7-10 business days.

Payment Disputes

If you notice an unauthorized charge or billing error, please contact us immediately before initiating a chargeback with your payment provider. We will work with you to resolve the issue promptly and fairly.

Contact Information

For refund requests or questions about this policy, please contact us through the contact form on this website. We aim to respond to all inquiries within 48 hours.